Frequently Asked Questions
Please take a look at some of our more frequently asked questions. If you can't find the answer you're looking for, then please feel free to contact us at anytime, day or night, for an answer. Our goal is complete transparency with our customer.
Why are your products so inexpensive?
We care about customers. We are trying to give back to the sports we love. Our business model doesn't require a huge sales team or an air conditioned warehouse. We don't have salaries. We are able to profit by simplifying the process.
What type of material are the products made out of?
Our product are made from some of the finest fabrics available...utilizing polyester/spandex fabrics (Lycra), polyester micro-mesh fabrics, polyester interlock fabrics, polyester fleece fabrics., and other fabrics that can be sublimated.
Where are you located?
We operate out of a suburb of Cincinnati, Ohio.
Can I sell Ryco Sportswear in my area?
Yes. We would love to have an army of salespeople. Our business model refuses to build a sales force into the cost of our product. We do however, offer select individuals the opportunity to join our extended family as vendors/distributors. Each vendor acts as their own entity. Vendors do not represent our company, instead they represent themselves or their own private label. They pick what price they sell singlets at and how much they work. We help them to get setup within their area. They simply use us to purchase all singlets at their vendor pricing.
How long have you been in business?
We entered the singlet business, in a selling capacity, back in 2007. Since that time we have worked with several clubs and teams across the country. We decided to turn the industry upside down by offering custom sublimated singlets for half the cost of our competitors. We recently re-launched our business under new ownership and brand name. We have added several new and exciting products to our line.
Can I join the Ryco team?
If you're passionate about athletics, then we would love to talk with you. A portion of our business model is focused on giving back to the sports we make apparel for. If you want to be a part of a growing team, then please contact us. Location is not as important as a desire to build the business.
Can I just use one of your designs?
Of course. Actually it speeds up the process. Our goal is to continuously add new and exciting designs to our catalog. This is the easiest way for us to make the process quick and painless. Any one of the products on our site can be changed to match your school colors, name, and logo. You simply give us a file with your teams colors, mascot, and font and we'll make the adjustment.
Where do you get your designs?
We have been designing team apparel since 2007. We have built an extensive catalog in that time. If you are interested in designing singlets for us, we are always looking for quality designers. Simply email us or fill out our contact form.
What type of payment do you accept?
We prefer check, but can also accept credit cards as well if needed. Schools can use a purchase order, but will also have terms tied to their agreement.
Can I use a Purchase Order?
We accept purchase orders through school districts as long as they are signed by appropriate administrators. We understand the red tape that accompanies being a coach in a school district. We do add net 30 terms to any order that is based on a P.O. The reason is simply to make sure that things are paid in a timely manner. We add a late fee to any unpaid amount beyond 30 days of delivery. We have seen purchase orders take over 180 days to be closed and that hinders our business model. Tying up personal money in fabric and supplies makes forward operation difficult. For this reason we add a 5% late fee for all P.O.'s extending beyond thirty days. The late fee will be charged every thirty days it is late until payment is made in full. If you are interested in using a P.O. to obtain singlets, we are prepared to email all appropriate Tax ID information to your school district treasurer's office to become an approved vendor for your school district or athletic department.
How long do orders take to process?
Currently production is running about a month once the order is placed to delivery.
What type of artwork do you accept?
We accept Adobe Illustrator (.ai or .eps) files in vector format. They yield the best results with our printers and sublimation machines. Please do not send jpgs. They do not produce the clear images you see on your computer screens.
Can I get multiple mock-ups to see which I like more?
Yes you can. There is a cost associated with it. We have to pay our art department to create each mock-up. Please understand we try and keep our costs to a minimum. We ask you pick a favorite design to start with first from our gallery.
Why am I being charged a setup fee if I provided artwork?
We only accept one type of artwork. This is a requirement. After receiving your artwork (if you have sent it in yourself) we will still have to setup all art on the appropriate templates for printing, and setup all relevant colors desired for printing. This takes time and effort.
Fabric
If we can give you a top quality product, we are confident you will return the next time you need any team apparel. Each fabric is custom sublimated to your design specifications. Sublimation is a unique process that adheres better to certain types of fabric. Our staff understands this process and works with you to ensure that you are getting exactly what you want.
Stitching
About 80% of all sports apparel have single stitched seams. We triple stitch our seams to ensure a durable product, as our triple stitching is an industry leader. All orders come with a standard poly/nylon thread unless otherwise requested during the ordering process. Stitching color can be chosen if desired to create an even more custom look.
Inks
We sublimate with inks that can create vibrant detail. However, the quality of the art files used will determine the quality of the print. This allows us to ensure the finest detail in your custom design. Exact color matching is not guaranteed, but please provide PMS colors so we can color match as close as possible on the fabric.
Packaging
Each item will be individually packaged in a clear poly bag. This helps us to ensure that no products are stained or damaged in the delivery process and allows you to store the product without any concerns.
Delivery
All orders will arrive via standard U.S. shipping. Customers will provide a delivery location and person of attention at the time of finalized agreement. All packages will be shipped from our Midwest location in Ohio with a tracking number available upon the request of the customer.